BackgroundFirst line technical support is via email. If you have a support query you should contact us on:
You will normally receive a response within 48hrs (excluding weekends and public holidays).
Is support free?Yes. Our users get free technical support directly from the programmers and hardware engineers at The Black Box ToolKit.
Technical support for all Black Box ToolKit products
We endeavor to provide first class front-line support for all our products and services and aim to provide a choice of flexible support options.
Before contacting us you are advised to consult the specific support pages for your hardware. These include downloadable software and firmware for all our products and the latest printable PDF manuals.
Our FAQ section contains a wide range of real world examples of using products such as the Black Box ToolKit v3 and mBBTK v2 (event marking version).
Unless otherwise labelled, all products offered for sale by The Black Box ToolKit Ltd are for academic study and/or research use only.