Background

First line technical support is via email. If you have a support query you should contact us on:

support@blackboxtoolkit.com

You will normally receive a response within 48hrs (excluding weekends and public holidays).

Is support free?

Yes. Our users get free technical support directly from the programmers and hardware engineers at The Black Box ToolKit.

Technical support for all Black Box ToolKit products


We endeavor to provide first class front-line support for all our products and services and aim to provide a choice of flexible support options.

Before contacting us you are advised to consult the specific support pages for your hardware. These include downloadable software and firmware for all our products and the latest printable PDF manuals.

Our FAQ section contains a wide range of real world examples of using products such as the Black Box ToolKit v2 and mBBTK v2 (event marking version).

Current products

The Black Box ToolKit v2

Firmware, PC Software, documentation and utilities for your BBTK v2.




The mBlack Box ToolKit v2 (event marking version)

Firmware, PC Software, documentation and utilities for your mBBTK v2.




USB TTL event marking module

Firmware, PC Software, documentation and utilities for your BBTK USB TTL module.






TTL to USB keys module

Firmware, PC Software, documentation and utilities for your TTL to USB keys module.






1-8 button USB response pad & 8x TTL

Firmware, PC Software, documentation and utilities for your USB response pad with 8x TTL.






1-8 button USB response pad with voice key & 8x TTL

Firmware, PC Software, documentation and utilities for your USB response pad with voice key with 8x TTL.






BBTK 4 port USB response box (K-RB1-4)

Firmware, PC Software, documentation and utilities for your K-RB1-4.






Hand-held USB response button

PC Software, documentation and utilities for your Hand-held USB response button.




Legacy products

1-8 button USB response pad with ASC port

Firmware, PC Software, documentation and utilities for your USB response pad with ASC port.






1-8 button USB response pad with voice key & ASC port

Firmware, PC Software, documentation and utilities for your USB response pad with voice key and ASC port.






Unless otherwise labelled, all products offered for sale by The Black Box ToolKit Ltd are for academic study and/or research use only.

Who are we


Founded in 2003 by a team of psychologists, software experts and electronic engineers we are dedicated to improving the millisecond timing accuracy and experimental rigor of researchers in the behavioral and brain sciences.

Get in touch